Our Approach

Integrated Business Management System (IBMS)

Glad Group’s accredited Integrated Business Management Systems (IBMS) underpins all aspects of the Glad business combining functions relating to the quality of the service, work health and safety standards and environmental management.

Our IBMS is designed to support and continuously improve our integrated property services model, in compliance with relevant legislation, regulations, codes of practice, and to the applicable standards.


Our approach to Sustainability

Glad Group’s approach to sustainability is embedded throughout our operations, in governance, culture and processes, and underpinned by our values of Trust, Respect, Integrity and Innovation.

This is supported by integrating accountability for the achievement of sustainable outcomes through training, KPIs and position descriptions. This helps us to ensure that our business will be sustainable well into the future by delivering positive outcomes for all of our stakeholders at the same time as achieving great business outcomes.

Our approach is informed by a robust stakeholder engagement process that has identified the priority areas for focus. This independently lead process identified a number of key areas (material issues), each of which has an articulated target, owner and program of work.

On-going stakeholder engagement is critical to the business and we prioritise establishing relationships that are collaborative and responsive. We regularly seek feedback from our stakeholders to ensure their perspectives are incorporated and impacts considered in decisions that we make, and also participate in relevant industry forums and associations to build our knowledge and form connections.

UNGC: Glad Group is a signatory to the UN Global Compact. The Global Compact is a call to companies to align their strategies and operations with universal principles on human rights, labour, the environment and anti-corruption. We are excited to further enhance our responsible business activities and our industry’s contribution to sustainable development.

Supply Chain Sustainability School: Glad Group is a proud partner of the Supply Chain Sustainability School. This is a great platform through which we can contribute to and share sustainability knowledge and great practice, to the benefit of not only our suppliers but also the broader industry. Our suppliers are our key business partners and we want to work with them and help build their understanding and capability to manage key sustainability issues, to ensure we achieve the best sustainability outcomes for everyone.

CAF: Glad Group aspires to embedding the principles articulated by the Cleaning Accountability Framework, and continues to focus on improving labour practices in the cleaning industry.

Glad Group’s Sustainability approach and its implementation is overseen by the Sustainability Committee. The Committee meets monthly to review progress against targets and ensure that the business is responding to all relevant environmental, social, and governance risks and opportunities, including meeting legal and regulatory requirements.

Glad Group’s sustainability policies are included below. Click on the links to understand more about Glad Group’s priorities and approach:

Glad Group’s Sustainability Report – 2020 provides more information on our focus on environmental, social and governance risks and opportunities, and reflects our commitment to driving sustainable outcomes for our business and our stakeholders.

Our approach to Modern Slavery

Glad Group’s corporate behaviour and actions are guided by a set of ethical values which are firmly embedded in our culture: trust, respect and integrity. Within the Glad Group, success is measured not only in economic terms but also by the way in which we hold ourselves accountable to our obligations towards our employees, clients, shareholders and society more broadly. These principles are fundamental to how we meet the obligations of the Modern Slavery Act 2018 (Cth).

Glad Group welcomes the introduction of the Modern Slavery Act 2018 (Cth) which heralds a new statutory Modern Slavery reporting requirement for larger companies operating in Australia. Glad Group was required to comply with the new reporting obligations by 31 March 2021.

Modern Slavery is a serious violation of an individual’s dignity and human rights and is also a serious crime under Australian (and international) law. We have a zero-tolerance approach to Modern Slavery and are committed to acting ethically and with integrity in all our business dealings and forming transparent and trusted relationships with our stakeholders and ensuring there are appropriate grievance and remediation frameworks in place. This approach is supported by implementing and enforcing effective governance and management systems and controls to mitigate the risk of Modern Slavery occurring in our own operations or supply chain. This includes:

  • Establishing clear expectations of behaviour for our people and our business partners.
  • Assessing and reviewing our own business operations to ensure that our conditions of employment and those of our direct contracts are fair and equitable and that the policies, processes, and controls in place are appropriate to mitigate any potential risk of Modern Slavery.
  • Enhancing our approach to supply chain management. Whilst many of our suppliers are based in Australia, the products that they source will come from all around the world. Consequently, we are engaging with our suppliers to identify potential risks and build transparency and shared understanding and commitment to the protection and promotion of human rights through their and our supply chains.

Read our Glad Group – Modern Slavery Statement 2020.

Our approach to Reconciliation

Glad Group is a diverse business, with our employees coming from all walks of life and all corners of the globe. Consequently, inclusion and equality of opportunity have been a long-standing priority for the business. However, this also extends beyond the walls of our business, to an understanding of the important role that we can (and should play) in society, including how we contribute positively to reconciliation.

Glad Group is committed to working with First Nations communities and has formalised this commitment through our Reconciliation Action Plan. Through our people and our partnerships, such as AES, we aim to promote recognition and equality of opportunity for all Australians.

To view our RAP, Glad Group – RAP – Djinama and to view the performance of our RAP to date, Performance of RAP.

    Our approach to the Environment

    • Environmental sustainability forms a part of how Glad Group manages its business, with performance reviewed and targets set to improve our performance each year.
      However, we know that the emissions generated from Glad Group’s own operations are relatively small therefore understand that there is an important role for us to play in helping our customers to manage and reduce the environmental impacts of their assets and operations as well.

      Regardless of the absolute size of our emissions, Glad Group is committed to reducing its direct environmental impact and has a goal to reach carbon neutrality by 2025. With the consumption of electricity at our head office a significant contributor to our emissions profile, we have installed a 100kW solar array on the roof of the building.

    • This has significantly reduced the emissions profile of Glad Group’s corporate office, with the electricity from the 276 panels almost covering all of the electricity demand for the building. We also take very seriously our responsibility to manage and mitigate environmental risks associated with cleaning processes. We adopt a continuous improvement approach to this and are integrating lower risk products and practices, and those that are better for the environment, into the way we provide our services.

      Read our Sustainability Report – 2020.

    • Additional policies