Diversity and inclusion

A DAY FOR DIVERSITY AND INCLUSION

Diversity and inclusion is something Glad Group is passionate about. We are proud of our multicultural workforce and the contributions of employees who have joined us from across the globe.

We want to lead as a beacon for diversity and embrace our cultural differences in the workplace. Many of our employees bring with them a wealth of cultural knowledge from countries around the world. Their stories, cultural foods and differences are what makes Glad Group an exciting and diverse place of work.

Diversity & Inclusion: Our employee online survey

We recently conducted an employee survey to learn how well our people feel we are fostering workplace diversity and inclusion. We’re thrilled to see so many positive comments and ideas. We also discovered a strong sense that we are ‘One team, One community’, a core value of Glad Group.

From these results, we’ve come up with new, fun and engaging activities and educational training. Here are a few we have decided to adopt:

  • Culture Day — From the online survey that was conducted, 60 per cent of our people were born overseas, from 25 different countries and speaking over 20 different languages. As a result, Glad Group has decided to celebrate a different culture each month. Through food, cultural practices and languages, we invite our employees to speak up and be proud of their culture and share this in the workplace.
  • Cultural naming of our meeting rooms — We are on a mission to meaningfully rename all of our head office meeting rooms. We want our employees to help us come up with these names, to reflect the diversity and cultural acknowledgment.
  • Glad Academy (Our learning management system) — We have enabled our ‘Diversity & Inclusion Toolbox Talk’ for managers. We aim to increase understanding amongst our employees of what this means and potential barriers to be mindful of. In addition to this, we are developing a Toolbox Talk to increase awareness of unconscious bias.

Glad Group continues to identify new ways for cultural diversity and inclusion and is proud to have such a diverse and supportive workplace. We will continue on this journey as we endeavour to learn more about the importance of creating a workplace culture that embraces our differences.

Image created by Freepik: www.freepik.com

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YOUNG PEOPLE HUNGRY 4 SUCCESS®

Young people Hungry 4 Success®

Glad Group recently partnered with Glen Park Community Centre and Eastland Shopping Centre to deliver a Hungry 4 Success® employment information session. The session intended to prepare young people for work in the areas of hospitality, cleaning, security, guest services and maintenance.

The session was held in early May at Eastland Shopping Centre in a dedicated and collaborative space. Students had the opportunity to ask questions and learn more about their field of interest.  A dedicated Hungry 4 Success® Training Program Facilitator hosted the session, with assistance from Glad Group management who provided guidance and leadership.

Glad Group’s Integrated Services Manager for Eastland Shopping Centre, Michael Joyner, said the day was successful in helping develop the students’ confidence.

“It was our first trial and we got great feedback from both students and management,” Mr Joyner said.

“The information session really resonated with the young people. They asked a lot of questions and sought further information throughout the duration of it.

“It’s a confidence builder to help set them up for the workforce. Some of these students have never been employed, had a job interview or filled out an employment pack.

“We focused on mentoring and provided them with workplace expectations and hypothetical interview scenarios for them to practice — it was a great way to get them out of their comfort zone,” he said.

Glad Group’s State Manager (VIC, SA & TAS), Shavi Gajaweera, said the session helped to build the students understanding of employment opportunities in the services industry.

“It was a fantastic day and we were able to make a real impact on the students,” Mr Gajaweera said.

“They really enjoyed learning about Glad Group and the type of services we provide and understanding what we look for in our employees.

“We taught them about the roles we fulfil and how the managers in the room all started out as cleaners, security or maintenance on casual or part-time.

“We explained to them that it’s ok to start off employment without knowing everything, you get training and we can help them along that journey,” he said.

Successful learners were given the opportunity to gain field experience with a supervisor for day-to-day operations in one of Glad Group’s services areas.

If you are interested or know of anyone who is interested in attending the next session, please contact Fadi Nissan, Glad Group Service Delivery Manager – Eastland, on 0431 610 422 for more information.

Please note – to be eligible to apply for a role with Glad Group you must be over 18, provide a current police check and, in the case of Security, must have a security licence.

Young people Hungry 4 Success®

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WORLD FACILITIES MANAGEMENT DAY

Join us in celebrating World Facilities Management Day (12 May). Today we celebrate the important role facility managers and the wider facilities services industry play in contributing to businesses and organisations around the world.

What is facilities management?

Facilities Management, as defined by International Organization for Standardization (ISO), is the “organizational function which integrates people, place, and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.”

How does Glad Group achieve this?

Glad Group has been providing property services for its clients in Australia and New Zealand since 1989. Our management teams, from site managers to senior management, ensure efficient and strategic operations in the buildings we service. The outcome? Providing a safe, clean and functioning environment for those who use them.

Whether it’s making sure lights, doors and elevators are maintained and functioning properly in an office; organising additional cleaning staff for busier periods in shopping centres; ensuring concierge staff have the knowledge from our Advanced Customer eXperience program or finding new sustainable ways to operate; our facilities managers coordinate and find solutions for a seamless service and heightened customer experience —usually without the customer knowing!

Our strategic approach – working together

World FM DayGlad Group’s integrated service model allows for holistic operations across a whole range of services including concierge, maintenance, security and cleaning. Our on-ground staff are the custodians of our smooth-running operations. They act as the eyes, arms, ears, and legs to oversee and report on anything disruptive to the overall functioning of the building or facility. This helps our facility managers organise what needs to be attended to, quickly.

Our management teams focus on strategy, sustainability, compliance, innovation, and implementation. They continuously identify and adopt new ways to create further efficiencies for our clients’ buildings. They work to reduce the impact on the environment and customers while maintaining all compliance accountabilities.

We thank our facilities management teams for all their work in helping Glad Group grow to be a leading and trusted property service provider in Australia.

Happy World Facilities Management Day!

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People First Awards 2021

A WORTHY AWARD FOR OUR SECURITY TEAM AT THE GPT PEOPLE FIRST AWARDS

Glad Group acknowledges the hard work and dedication of all of its employees. On this occasion, we would like to congratulate Jatish and the security team at Riverside Centre in Brisbane for winning the Value Differences, Play as a Team Award at this year’s GPT People First Awards.

What’s the GPT People First Awards?

Every year The GPT Group, one of our valued clients, holds their People First Awards. These awards recognise the people and teams that deliver outstanding services such as concierge, security, mailroom services, cleaning, and maintenance. They are the everyday heroes, supporting the communities across The GPT Group’s commercial buildings in Australia.

A great team effort

The security team was recognised for their efforts during a weekend flooding incident. They successfully relocated 100 desks and set them up again ready for use on the following Monday. This big effort demonstrates the commitment and unity of our staff to deliver and exceed efforts beyond their roles when called upon in a crisis.

A massive team effort, Glad Group is proud to have all of them as part of the family.

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Today is World Day for Safety and Health at Work

TODAY IS WORLD DAY FOR SAFETY AND HEALTH AT WORK

Wednesday 28 April. Today is World Day for Safety and Health at Work. This date provides an opportunity to reflect on how to prevent work-related occupational diseases, deaths, injuries, and illnesses. It is also a day to remember those who have been victims of a work-related injury or illness.

While the number of work-related fatalities in Australia has steadily decreased over the last decade, any workplace death is tragic and unacceptable. Raising awareness of work, health and safety (WHS) issues and taking action to identify and eliminate health and safety risks at work, can help prevent further work-related fatalities and injuries.

Why workplace safety is important

Often we dismiss ‘safety’, it slows us down, it costs us time, or maybe something is being lost in the original message? The World Day for Safety and Health at Work theme for 2021, as set by the International Labour Organization, is Anticipate, prepare and respond to crises and invest now in resilient OHS systems. The theme acknowledges the impact that the global COVID-19 pandemic has had on our working lives and the importance of building an effective, resilient, and adaptable WHS framework.

Glad Group’s focus on our employees’ safety

With robust and effective processes in place, many incidents can be prevented. Glad Group is making a proactive investment in developing our Safety Management Systems to strictly align with the international safety standard. This standard, which we are audited against every year, is designed to help organisations put in place safe working environments for their employees, and includes anyone who can be impacted by what we do.

Our approach to safety, health, risk, environment and quality from 2021 onwards, is one based upon how we are able to work within a structured framework, designed to international standards that ensures we identify and manage risk. Most importantly to make sure we work together and have the team resilience and ability to respond appropriately whenever required. Our employees’ safety is our number #1 priority.

If you want to share ideas on how to improve safety at work, please send us a message via our contact form and we will get back to you.

Today is World Day for Safety and Health at Work

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LOOKING AFTER EMPLOYEE WELLBEING WITH ASSURE PROGRAMS

At Glad Group, the health, safety and wellbeing of our people is our number one priority. To demonstrate this commitment, we recently introduced our new Employee Assistance Program (EAP). We have partnered with one of Australia’s leading mental health and wellbeing providers, Assure Programs, to provide this benefit to all our employees.

Why have an EAP?

Did you know that 20% of Australians experience a mental illness in any year? This is one of the reasons why EAPs are fast becoming an integral component of many organisations’ corporate wellness programs. An effective EAP will support employees through change and provides additional resources and services to help maintain organisational resilience through growth and challenging times.

Employee Assistance Program

From left to right: Sarah Burgess, Customer Care Manager (Assure Programs), Ivana Iloski, General Manager People & Culture, and Nick Iloski, CEO and Managing Director.

What does our EAP consist of?

Our new EAP offers Glad Group employees confidential counselling sessions with qualified psychologists, ensuring our employees receive the best care to help improve their health and wellbeing. It also provides resources and training for our managers to recognise the signs of stress and wellbeing of their staff and the tools they need to support them. As a company, it is our ambition that all members of the Glad Family work well and have the resources to resolve any personal or workplace challenges.

Glad Group is dedicated to supporting all employees and we will continue to deliver programs that provide tools to enrich the lives of our people both personally and professionally.

Glad Group recently introduced our new Employee Assistance Program.

If you want to join Glad Group, please send your CV and cover letter to [email protected].

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GLAD GROUP PARTNERS WITH SYDNEY FC AND GLAD INDIGENOUS

Glad Group welcomed two new and significant partnerships with Sydney FC and Glad Indigenous during a celebratory lunch at Sydney’s iconic Luna Park on Friday, April 9.

Sydney FC and Glad Group announced the early extension of their Premium Partnership, which will see Glad Group adorn the shirt sleeve of Sky Blues’ A-League jerseys for a further two years, as they continue to work as a Technical Partner with A-League Champions and Premiers and W-League Premiers Sydney FC.

Glad Group also shared an exciting joint venture – Glad Indigenous, partnering with Scott Franks, a Wonnarua man whose traditional lands are the Hunter Valley NSW. We are proud to work with Scott in delivering employment, opportunity, education, and development for Indigenous communities across Australia.

Glad Indigenous and Sydney

From left to right: Scott Franks, Lucy Iloska, Nick Iloski, Adam Santo and Nick Iloski

A beautiful event at iconic Luna Park

The friendly Glad Hospitality and Concierge team greeted guests on the day. Founder and Managing Director Nick Iloski voiced his personal welcome and excitement for the future of these new powerful partnerships. During his speech, he emphasised the strong alignment of values, passion and shared commitment to the community.

Glad Group’s Chairman of the Advisory Board, Chris O’Donnell, who recently partnered with the company to lead and steer the business to further growth and opportunity, spoke about the company’s strategic focus on collaboration and partnership and acknowledged the company’s 30+ year history of success working with some of Australia’s leading property services.

After an official speech from Sydney FC’s Chief Operating Officer (COO) and Company Secretary Adam Santo, guests were treated to a Q&A with Sky Blue stars Teresa Polias and Michael Zullo, followed by the opportunity to have an official Sydney FC branded soccer ball signed to take home.

These new powerful partnerships symbolise Glad Group’s growth and commitment to being a people-first organisation. We focus on people working together: one team, one community.

Glad Group’s focus on partnership is founded on our very human company values of Trust, Respect, Integrity, and Innovation. Through these values, we seek to continue our proud heritage of success and operational excellence. We hope to forge new powerful partnerships with other like-minded community-focused businesses into the future.

Sydney FC and Glad Indigenous

Left picture: Teresa Polias, Chris O’Donnell, Nick Iloski and Michael Zullo. Right picture: Customer Experience team

Glad Group announces two partnerships with Sydney FC and Glad Indigenous

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INTERNATIONAL WOMEN’S DAY – MEET STANOJKA AND TRACY

International Women’s Day is observed and celebrated around the world on the 8th of March. It’s a day for everyone to join in voice and action for a gender-equal world. This year’s theme is #ChooseToChallenge – a challenged world is an alert world and from that comes real change. We can all choose to challenge, calling out gender bias and celebrating women’s achievements.

Glad Group is making great progress on many aspects of gender equality. There is a deep commitment from the Senior Executive Team to consistently work at achieving gender balance. Currently, 45% of leadership roles within Glad Group are held by women. They are driving positive change within the company and we invite you to get to know them.

On Monday, we introduced Ivana and Bianca, on Wednesday it was Nina and Chanel’s turns, and today we are putting the spotlight on Stanojka and Tracy!

 

Meet Stanojka Basic, State Manager, Cleaning, QLD

Stanojka BasicStanojka is Glad Group’s State Manager in QLD. She has been working at Glad Group since 2010 and has surrounded herself with a very talented team of women that keep Brisbane spotless one floor at a time.

Stanojka said “I remember when I first started in the industry I worked very hard to get a step ahead. I was fortunate to have both male and female managers that encouraged me to keep going. When I arrived at Glad Group I was afforded the opportunity to build a team that evolved into a talented team of women operating on the philosophy of women supporting women.”

I am excited and encouraged at the changes that have occurred across our industry over the last 10 years. Females are holding more management roles and there is a level of respect and dedication. Women need to support each other, be open and not afraid to speak up because that is how change occurs.”

 

Meet Tracy Kalphas, State Manager, WA

Tracy KalphasTracy is Glad Group’s State Manager in WA and she has been working for Glad Group since 2015. She runs her state like a well-oiled machine and she treats her teams like her family. Always on the go visiting sites 100s of kilometres away or catching up with clients, she is a force to be reckoned with. Tracy has been in the industry for over 25 years and one of things that she is the proudest is the mentoring she has provided to women around her. Tracy’s approach is to always empower by giving advice and giving opportunity to learn new skills. She is a believer in ensuring the right person is in the right position.

“I have seen remarkable change across the industry and in Glad Group over the past few years. I truly believe that women are natural leaders, we pay attention and bring a different perspective and that is one way we are driving change in Glad Group”.

 

Stay tuned for more information on our Gender Diversity objectives and contact us at [email protected] if you have a question for us!

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Nina Collinson Chanel Avias

INTERNATIONAL WOMEN’S DAY AT GLAD GROUP – MEET NINA COLLINSON AND CHANEL AVIAS

International Women’s Day is observed and celebrated around the world on the 8th of March. It’s a day for everyone to join in voice and action for a gender-equal world. This year’s theme is #ChooseToChallenge – a challenged world is an alert world and from that comes real change. We can all choose to challenge, calling out gender bias and celebrating women’s achievements.

Glad Group is making great progress on many aspects of gender equality. There is a deep commitment from the Senior Executive Team to consistently work at achieving gender balance. Currently, 45% of leadership roles within Glad Group are held by women. They are driving positive change within the company and we invite you to get to know them.

On Monday, we introduced Ivana and Bianca, today it’s Nina and Chanel’s turns, and on Friday we will tell you more about Stanojka and Tracy’s stories.

 

Meet Nina Collinson, National Sustainability Manager

Nina CollinsonNina is our National Sustainability Manager. She has been working at Glad Group for 8 months and has made a huge impact on our approach to Modern Slavery and Sustainability. Nina said to us “Seek out people that can challenge you in life, that give you the confidence to follow your career dreams. Don’t buy into somebody else’s preconceptions is the advice I would offer to the women of Glad Group.

Since she started at Glad Group, Nina told us she really feels respected for who she is and the value that she brings. As a real advocate for equal opportunity who has always believed that the right person should get the job regardless of gender, it is really important to support women to ensure they have a seat at the table.

According to Nina, it is crucial to consider how – as women – we define success and choose to challenge stereotypes around career choices. Success for different people means different things and we need to be supportive without judgment.

 

Meet Chanel Avias, National Marketing and Communications Manager

Chanel AviasChanel is our National Marketing and Communications Manager and she has been working for Glad Group since 2016. A communications extraordinaire, she is the powerhouse behind the marketing department, creating exciting client presentations, overseeing the company’s social media and creating amazing tender proposals.

“Women have so much to offer. We need to ensure our voices are heard for change to occur. The more conscious we are of equality in the workplace, the more we can start to build career pathways for women that balance professional and personal responsibilities. I am always mindful of driving change through actions that I can take no matter how big or small – you do what you can in your environment.

As an organisation we are definitely making inroads to gender equality. I would encourage the women of Glad Group to keep pushing and not to give up on their career aspirations – keep proving that you can do the job”.

 

Stay tuned for more information on our Gender Diversity objectives and contact us at [email protected] if you have a question for us!

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INTERNATIONAL WOMEN’S DAY AT GLAD GROUP – MEET IVANA ILOSKI AND BIANCA YARDLEY

International Women’s Day is observed and celebrated around the world on the 8th of March. It’s a day for everyone to join in voice and action for a gender-equal world. This year’s theme is #ChooseToChallenge – a challenged world is an alert world and from that comes real change. We can all choose to challenge, calling out gender bias and celebrating women’s achievements.

Glad Group is making great progress on many aspects of gender equality. There is a deep commitment from the Senior Executive Team to consistently work at achieving gender balance. Currently, 45% of leadership roles within Glad Group are held by women. They are driving positive change within the company and we invite you to get to know them.

Today, we are introducing Ivana and Bianca! Make sure you come back to our website on Wednesday to meet Nina and Chanel, and on Friday to read Stanojka and Tracy’s stories.

Meet Ivana Iloski, General Manager of People and Culture

Ivana Iloski
Ivana has been working at Glad Group since 2011. In her current role, it is her responsibility to ensure that the recruitment and employee development practices in place encourage women and support everyone in the company. For example, since our security division is growing, we noticed the participation of women remains relatively the same. To change this, Ivana and her team have worked closely with several clients to modify rosters that worked better for women, especially working mums.

About her commitment to International Women’s Day and Glad Group’s actions towards a more equal world, Ivana said: “I am committed to ensuring that we have the right processes in place to identify women that work onsite with the capability and motivation to move into management roles. We need to support these women, nurturing their potential and providing opportunities for professional development”.

 

Meet Bianca Yardley, Finance Director

Bianca Yardley
Bianca is the Finance Director. She has been working at Glad Group since 2015 and is now responsible for all things numbers, budgets, and forecasts. When she is not at work being a total financial whizz, she can be found crunching muscles in her local gym. Her passion is also traveling and the proof of that lies in the fact that she has been to every single continent (yes, even Antarctica).

“In my career, I’ve had the opportunity to work with some amazing women that have challenged me in unexpected ways. I’ve worked with an all-female leadership team and have experienced first-hand the tenacity, drive, and willingness to learn. As part of the Glad Group’s leadership team, I now have the opportunity to engage with both men and women, all who have amazing experiences and offer different ideas and perspectives. I am constantly learning so much and know I have a strong support network around me. If I could offer the women of Glad Group any advice, back yourself. Don’t stand still, ask questions, challenge yourself and reach out to those people whether it be your manager or someone else that can offer guidance and support.”

 

Stay tuned for more information on our Gender Diversity objectives and contact us at [email protected] if you have a question for us!

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