Glad Group and Mission Australia


We are extremely excited to announce that Glad Group has joined Mission Australia’s supporter program. This new national community partnership will be an important part of the way we deliver on our focus to drive inclusion and equality, and promote safety and wellbeing, for our local communities and our people. Glad Group supports Mission Australia

Mission Australia is a national charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, they have been standing alongside people in need, offering real hope that has a lasting impact. Every day, they deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability, and much more.

Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why they stand together with Australians in need until they can stand for themselves.

The Glad Group Family and Mission Australia helping each other

With a national footprint, all of Glad Group’s employees will have the opportunity to engage and connect with Mission Australia. There are many different ways for us all to get involved and support, or access, Mission Australia’s fantastic services. This includes fundraising activities, volunteering our time and learning more about the different programs Mission Australia offers, and amplifying across the communities we serve.

Steve Iloski, Glad Group’s Executive Director notes: “I’m really excited by the opportunities that our partnership with Mission Australia present. Our organisations are very aligned in our approach and values, and we want to form a deep and long-lasting relationship with them, to create real community impact and provide support for vulnerable Australians.”

Giving through community partnerships

Glad Group’s participation in the Mission Australia Supporter Program complements our other major community partnership with the Property Industry Foundation (PIF). We have been a long-time supporter of PIF who aim to increase the availability of transitional housing for homeless youth (aged 25 and under). Our support of PIF extends beyond our annual financial and fundraising support, thanks to our Maintenance team who are committed to delivering one day a quarter of general maintenance support for the many transitional houses run by PIF and their charity partners. Glad Group supports Mission Australia

Stay tuned to find out how Glad Group will be supporting Mission Australia across NSW, VIC, QLD, and WA!



A journey towards zero emissions in our own operations

Every business has a responsibility to minimise the impacts it has on the environment. Many businesses have come a long way in reducing their carbon footprint and achieving environmental sustainability targets. Glad Group is no exception.

Glad Group is committed to conducting business operations in an environmentally responsible, sustainable and restorative manner for the protection of the environment. As a key plank of our broader sustainability strategy, “A Force for Good”, we know that we need to take mindful ongoing action to reduce any environmental impacts as a result of our own operations. To become carbon neutral, we will calculate the greenhouse gas emissions generated by our business, for example from fuel consumed, electricity use and travel. We will reduce these emissions as much as possible by investing in new technology or changing the way we operate. Our goal is to achieve carbon neutrality by 2025, and we are well on our way…

So, how are we working towards being environmentally sustainable in our own operations?

Glad Group has undertaken an environmental impact assessment of our business to understand where our significant environmental impacts occur. This enables us to focus attention on managing the most material impacts. We monitor and assess risks arising from the impacts of climate change and take these into account in business decisions. This approach is supported by clear policies and procedures to help our business rigorously assess the environmental impact of its activities on a continuous basis. It also ensures we are taking action to reduce these impacts. For example, our Environmental Policy articulates our commitment, while our Environmental Management System ensures that we take a systemic approach both within our own operations but also at our clients’ sites.

Below are a few things we are doing.

Training and engaging our people

We will not achieve our carbon neutral goal without the buy-in and commitment of our people. Through communications and training, we ask our people to be part of this journey and look for ways to reduce environmental impacts in everything that they do. We regularly track and report on our footprint to ensure that we achieve intended outcomes in our activities.

Sustainable fleet practices

One of Glad Group’s most material emissions sources relates to the consumption of fuel from our tool of trade fleet. We’re committed to a more sustainable approach in the management of our fleet, including transitioning to hybrid and electric vehicles.

Waste management

Glad Group has adopted a ‘best practice’ approach to waste management within our own buildings; in setting targets and goals; understanding our waste streams, and developing a plan to address and minimise waste with clear roles and responsibilities defined. We also play a key role in helping our clients achieve their waste objectives, and help them understand their waste streams, contamination points and engagement with tenants and retailers.

Investing in renewable energy sources

A material contributor to our footprint is the consumption of electricity at our head office in Rockdale. Our commitment to reducing our environmental impact has led to the installation of a 100Kw solar array comprising 276 individual solar panels on the roof of the building. As a result, we’ve managed to significantly reduce our consumption of electricity from the grid. This has significantly reduced our carbon footprint. Electricity generated by the panels almost covering the full electricity demand of the building.


Glad Group will continue to identify ways to minimise its impact on the environment. Through a number of policies, procedures, procurement, and conscious action, our organisation works determinedly to reach our sustainability targets one green initiative at a time.


A journey towards zero emissions in our own operations



Please join us in recognising National Reconciliation Week (NRW).

NRW is a time for all Australians to learn about our shared histories, cultures, and achievements. More importantly, it’s a time to explore how each of us can contribute to achieving reconciliation in Australia.

The dates for NRW do not change – they commemorate two significant milestones in the reconciliation journey— the successful 1967 referendum, and the High Court Mabo decision respectively.

A brief history

In 1993, NRW started as the ‘Week of Prayer for Reconciliation,’ (International Year of the World’s Indigenous Peoples), which gained strong support from Australia’s major faith communities. In 1996, the Council for Aboriginal Reconciliation launched Australia’s first National Reconciliation Week. The year 2001 saw the establishment of Reconciliation Australia which aimed to provide national leadership on reconciliation. Approximately 300,000 people walked across Sydney Harbour Bridge to show their support for reconciliation as part of NRW. This was subsequently mirrored across other bridges in cities and towns. Today, NRW is celebrated in workplaces; schools and early learning services; community organisations and groups; and individuals Australia-wide.

NRW 2021

This year, Reconciliation Australia’s theme, More than a word, Reconciliation takes action, urges us to take braver and more impactful action.

Reconciliation is a journey for all Australians – as individuals, families, communities, organisations and, importantly, as a nation. At the heart of this journey are relationships between the broader Australian community and Aboriginal and Torres Strait Islander peoples. And if we do not take action, then this journey towards true reconciliation will not move forward.

We all have a role to play with reconciliation. In doing so, we collectively build relationships and communities that value our Indigenous Australians’ culture, past, present and future. Therefore it’s important for us to respectfully amplify First Nations’ voices and add our voices to calls for reconciliation.

NRW is a great time to start a conversation at home about reconciliation or take a moment to learn more and understand what reconciliation is all about.

Glad Group’s actions

In 2021 Glad Group will develop its second Reconciliation Action Plan (RAP) – our roadmap of tangible commitments for the company to support the reconciliation movement. We aim to seek input and consultation from our employees in regard to what type of action and commitments Glad Group should be taking, to further our support First Nations People.

NRW 2021

Ways to get involved

Why not have a look at the Reconciliation Film Club page, which has some great resources that will ignite your conversations.

This conversation with Senator Patrick Dodson is a great place to start to get a more detailed overview of the challenges that First Nations’ people have faced: ‘Patrick Dodson – Father of Reconciliation’.

Diversity and inclusion


Diversity and inclusion is something Glad Group is passionate about. We are proud of our multicultural workforce and the contributions of employees who have joined us from across the globe.

We want to lead as a beacon for diversity and embrace our cultural differences in the workplace. Many of our employees bring with them a wealth of cultural knowledge from countries around the world. Their stories, cultural foods and differences are what makes Glad Group an exciting and diverse place of work.

Diversity & Inclusion: Our employee online survey

We recently conducted an employee survey to learn how well our people feel we are fostering workplace diversity and inclusion. We’re thrilled to see so many positive comments and ideas. We also discovered a strong sense that we are ‘One team, One community’, a core value of Glad Group.

From these results, we’ve come up with new, fun and engaging activities and educational training. Here are a few we have decided to adopt:

  • Culture Day — From the online survey that was conducted, 60 per cent of our people were born overseas, from 25 different countries and speaking over 20 different languages. As a result, Glad Group has decided to celebrate a different culture each month. Through food, cultural practices and languages, we invite our employees to speak up and be proud of their culture and share this in the workplace.
  • Cultural naming of our meeting rooms — We are on a mission to meaningfully rename all of our head office meeting rooms. We want our employees to help us come up with these names, to reflect the diversity and cultural acknowledgment.
  • Glad Academy (Our learning management system) — We have enabled our ‘Diversity & Inclusion Toolbox Talk’ for managers. We aim to increase understanding amongst our employees of what this means and potential barriers to be mindful of. In addition to this, we are developing a Toolbox Talk to increase awareness of unconscious bias.

Glad Group continues to identify new ways for cultural diversity and inclusion and is proud to have such a diverse and supportive workplace. We will continue on this journey as we endeavour to learn more about the importance of creating a workplace culture that embraces our differences.

Image created by Freepik:



Young people Hungry 4 Success®

Glad Group recently partnered with Glen Park Community Centre and Eastland Shopping Centre to deliver a Hungry 4 Success® employment information session. The session intended to prepare young people for work in the areas of hospitality, cleaning, security, guest services and maintenance.

The session was held in early May at Eastland Shopping Centre in a dedicated and collaborative space. Students had the opportunity to ask questions and learn more about their field of interest.  A dedicated Hungry 4 Success® Training Program Facilitator hosted the session, with assistance from Glad Group management who provided guidance and leadership.

Glad Group’s Integrated Services Manager for Eastland Shopping Centre, Michael Joyner, said the day was successful in helping develop the students’ confidence.

“It was our first trial and we got great feedback from both students and management,” Mr Joyner said.

“The information session really resonated with the young people. They asked a lot of questions and sought further information throughout the duration of it.

“It’s a confidence builder to help set them up for the workforce. Some of these students have never been employed, had a job interview or filled out an employment pack.

“We focused on mentoring and provided them with workplace expectations and hypothetical interview scenarios for them to practice — it was a great way to get them out of their comfort zone,” he said.

Glad Group’s State Manager (VIC, SA & TAS), Shavi Gajaweera, said the session helped to build the students understanding of employment opportunities in the services industry.

“It was a fantastic day and we were able to make a real impact on the students,” Mr Gajaweera said.

“They really enjoyed learning about Glad Group and the type of services we provide and understanding what we look for in our employees.

“We taught them about the roles we fulfil and how the managers in the room all started out as cleaners, security or maintenance on casual or part-time.

“We explained to them that it’s ok to start off employment without knowing everything, you get training and we can help them along that journey,” he said.

Successful learners were given the opportunity to gain field experience with a supervisor for day-to-day operations in one of Glad Group’s services areas.

If you are interested or know of anyone who is interested in attending the next session, please contact Fadi Nissan, Glad Group Service Delivery Manager – Eastland, on 0431 610 422 for more information.

Please note – to be eligible to apply for a role with Glad Group you must be over 18, provide a current police check and, in the case of Security, must have a security licence.

Young people Hungry 4 Success®



Join us in celebrating World Facilities Management Day (12 May). Today we celebrate the important role facility managers and the wider facilities services industry play in contributing to businesses and organisations around the world.

What is facilities management?

Facilities Management, as defined by International Organization for Standardization (ISO), is the “organizational function which integrates people, place, and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.”

How does Glad Group achieve this?

Glad Group has been providing property services for its clients in Australia and New Zealand since 1989. Our management teams, from site managers to senior management, ensure efficient and strategic operations in the buildings we service. The outcome? Providing a safe, clean and functioning environment for those who use them.

Whether it’s making sure lights, doors and elevators are maintained and functioning properly in an office; organising additional cleaning staff for busier periods in shopping centres; ensuring concierge staff have the knowledge from our Advanced Customer eXperience program or finding new sustainable ways to operate; our facilities managers coordinate and find solutions for a seamless service and heightened customer experience —usually without the customer knowing!

Our strategic approach – working together

World FM DayGlad Group’s integrated service model allows for holistic operations across a whole range of services including concierge, maintenance, security and cleaning. Our on-ground staff are the custodians of our smooth-running operations. They act as the eyes, arms, ears, and legs to oversee and report on anything disruptive to the overall functioning of the building or facility. This helps our facility managers organise what needs to be attended to, quickly.

Our management teams focus on strategy, sustainability, compliance, innovation, and implementation. They continuously identify and adopt new ways to create further efficiencies for our clients’ buildings. They work to reduce the impact on the environment and customers while maintaining all compliance accountabilities.

We thank our facilities management teams for all their work in helping Glad Group grow to be a leading and trusted property service provider in Australia.

Happy World Facilities Management Day!

People First Awards 2021


Glad Group acknowledges the hard work and dedication of all of its employees. On this occasion, we would like to congratulate Jatish and the security team at Riverside Centre in Brisbane for winning the Value Differences, Play as a Team Award at this year’s GPT People First Awards.

What’s the GPT People First Awards?

Every year The GPT Group, one of our valued clients, holds their People First Awards. These awards recognise the people and teams that deliver outstanding services such as concierge, security, mailroom services, cleaning, and maintenance. They are the everyday heroes, supporting the communities across The GPT Group’s commercial buildings in Australia.

A great team effort

The security team was recognised for their efforts during a weekend flooding incident. They successfully relocated 100 desks and set them up again ready for use on the following Monday. This big effort demonstrates the commitment and unity of our staff to deliver and exceed efforts beyond their roles when called upon in a crisis.

A massive team effort, Glad Group is proud to have all of them as part of the family.

Today is World Day for Safety and Health at Work


Wednesday 28 April. Today is World Day for Safety and Health at Work. This date provides an opportunity to reflect on how to prevent work-related occupational diseases, deaths, injuries, and illnesses. It is also a day to remember those who have been victims of a work-related injury or illness.

While the number of work-related fatalities in Australia has steadily decreased over the last decade, any workplace death is tragic and unacceptable. Raising awareness of work, health and safety (WHS) issues and taking action to identify and eliminate health and safety risks at work, can help prevent further work-related fatalities and injuries.

Why workplace safety is important

Often we dismiss ‘safety’, it slows us down, it costs us time, or maybe something is being lost in the original message? The World Day for Safety and Health at Work theme for 2021, as set by the International Labour Organization, is Anticipate, prepare and respond to crises and invest now in resilient OHS systems. The theme acknowledges the impact that the global COVID-19 pandemic has had on our working lives and the importance of building an effective, resilient, and adaptable WHS framework.

Glad Group’s focus on our employees’ safety

With robust and effective processes in place, many incidents can be prevented. Glad Group is making a proactive investment in developing our Safety Management Systems to strictly align with the international safety standard. This standard, which we are audited against every year, is designed to help organisations put in place safe working environments for their employees, and includes anyone who can be impacted by what we do.

Our approach to safety, health, risk, environment and quality from 2021 onwards, is one based upon how we are able to work within a structured framework, designed to international standards that ensures we identify and manage risk. Most importantly to make sure we work together and have the team resilience and ability to respond appropriately whenever required. Our employees’ safety is our number #1 priority.

If you want to share ideas on how to improve safety at work, please send us a message via our contact form and we will get back to you.

Today is World Day for Safety and Health at Work



At Glad Group, the health, safety and wellbeing of our people is our number one priority. To demonstrate this commitment, we recently introduced our new Employee Assistance Program (EAP). We have partnered with one of Australia’s leading mental health and wellbeing providers, Assure Programs, to provide this benefit to all our employees.

Why have an EAP?

Did you know that 20% of Australians experience a mental illness in any year? This is one of the reasons why EAPs are fast becoming an integral component of many organisations’ corporate wellness programs. An effective EAP will support employees through change and provides additional resources and services to help maintain organisational resilience through growth and challenging times.

Employee Assistance Program

From left to right: Sarah Burgess, Customer Care Manager (Assure Programs), Ivana Iloski, General Manager People & Culture, and Nick Iloski, CEO and Managing Director.

What does our EAP consist of?

Our new EAP offers Glad Group employees confidential counselling sessions with qualified psychologists, ensuring our employees receive the best care to help improve their health and wellbeing. It also provides resources and training for our managers to recognise the signs of stress and wellbeing of their staff and the tools they need to support them. As a company, it is our ambition that all members of the Glad Family work well and have the resources to resolve any personal or workplace challenges.

Glad Group is dedicated to supporting all employees and we will continue to deliver programs that provide tools to enrich the lives of our people both personally and professionally.

Glad Group recently introduced our new Employee Assistance Program.

If you want to join Glad Group, please send your CV and cover letter to [email protected].



Glad Group welcomed two new and significant partnerships with Sydney FC and Glad Indigenous during a celebratory lunch at Sydney’s iconic Luna Park on Friday, April 9.

Sydney FC and Glad Group announced the early extension of their Premium Partnership, which will see Glad Group adorn the shirt sleeve of Sky Blues’ A-League jerseys for a further two years, as they continue to work as a Technical Partner with A-League Champions and Premiers and W-League Premiers Sydney FC.

Glad Group also shared an exciting joint venture – Glad Indigenous, partnering with Scott Franks, a Wonnarua man whose traditional lands are the Hunter Valley NSW. We are proud to work with Scott in delivering employment, opportunity, education, and development for Indigenous communities across Australia.

Glad Indigenous and Sydney

From left to right: Scott Franks, Lucy Iloska, Nick Iloski, Adam Santo and Nick Iloski

A beautiful event at iconic Luna Park

The friendly Glad Hospitality and Concierge team greeted guests on the day. Founder and Managing Director Nick Iloski voiced his personal welcome and excitement for the future of these new powerful partnerships. During his speech, he emphasised the strong alignment of values, passion and shared commitment to the community.

Glad Group’s Chairman of the Advisory Board, Chris O’Donnell, who recently partnered with the company to lead and steer the business to further growth and opportunity, spoke about the company’s strategic focus on collaboration and partnership and acknowledged the company’s 30+ year history of success working with some of Australia’s leading property services.

After an official speech from Sydney FC’s Chief Operating Officer (COO) and Company Secretary Adam Santo, guests were treated to a Q&A with Sky Blue stars Teresa Polias and Michael Zullo, followed by the opportunity to have an official Sydney FC branded soccer ball signed to take home.

These new powerful partnerships symbolise Glad Group’s growth and commitment to being a people-first organisation. We focus on people working together: one team, one community.

Glad Group’s focus on partnership is founded on our very human company values of Trust, Respect, Integrity, and Innovation. Through these values, we seek to continue our proud heritage of success and operational excellence. We hope to forge new powerful partnerships with other like-minded community-focused businesses into the future.

Sydney FC and Glad Indigenous

Left picture: Teresa Polias, Chris O’Donnell, Nick Iloski and Michael Zullo. Right picture: Customer Experience team

Glad Group announces two partnerships with Sydney FC and Glad Indigenous