Is your business lacking quality concierge services?


Running a commercial building, no matter what level of enterprise, takes a lot more hands-on work than any kind of residential investment. As the landlord to a rental home, you might get a phone call once a month about a blown light or the hot water not working (if you’re lucky), but commercial properties take a lot more maintenance.

It might be something as straightforward as having to phone for a car to meet someone in the entrance, or as complicated as organising a meeting with five different people from five different businesses. Whatever the needs of the occupants in your commercial building, it’s of the utmost importance that you make an effort to meet them. These are the people who pay the bills, so having a friendly face welcoming them into the building is going to make them much happier to be there. That’s the importance of quality concierge services.

Why should your commercial building include a concierge?

Concierge is a way to help people find exactly what they’re looking for as soon as they walk in the door.

According to 2 Places At 1 Time, the businesses that utilise concierge services differ greatly. From law firms and healthcare providers to biotechnology research institutions and financiers, concierge is a way to help people find exactly what they’re looking for as soon as they walk in the door.

It’s usually seen in hotels – you walk through the door and someone greets you, asking you what you’re looking for. It might be something as simple as finding a conference room, or the restaurant, or even just asking if they can be pointed in the right direction toward a shop of attraction. Even if it doesn’t involve your business, a friendly and helpful concierge will help to make sure your building is remembered fondly. Down the track, that might actually equate to some sound returns.

At Glad Group, our corporate concierge services offer all of this and more. If you need some flowers, be it for a meeting or just to have in your room, the professional concierge in the lobby will be able to sort out those arrangements for you. Need a quick spot of dry cleaning to be ready for that big meeting you’ve got scheduled? Simply ask the concierge to sort it out. Job done.

Not only will you be happy with the concierge services offered by Glad Group, but your customers will be too.

Who's going to be waiting to greet your customers?Who’s going to be waiting to greet your customers?

Is a concierge limited to any specific tasks?

As a professional working in the industry, a concierge will be ready and willing to help with just about any task your customers can think of. Some examples of strange requests from the training provider Les Concierges include helping to find a lost dog who was on medication and securing tickets to the Oprah Winfrey show as a present for an employer’s spouse.

People in client-facing positions must be trained to deal with virtually any request that comes their way.

If you don’t have the time to sort out these sorts of things yourself (and many people don’t), the concierge will be waiting to get the job done.

As researched in an essay entitled The Golden Keys at Robert Morris University from Mills, Rudd and Flanegin, concierge services help with customer satisfaction – so long as they’re friendly and actually offer something in the way of assistance. That’s the sort of quality assurance that you’ll get with the Glad Group concierge services.

After all, what’s the point in having people greet occupants at the door if they aren’t going to do anything? People in client-facing positions must be trained to deal with virtually any request that comes their way, even if that means having to say no to something that just can’t happen.

If you’d like to learn more about the sorts of services that a concierge from Glad Group can offer, get in touch. We’re here to help.