How does your personality determine the decisions you make at work?


Technology is a huge bonus in the cleaning industry. From incredibly efficient cleaning equipment to eco-friendly cleaning products, cleaning services are evolving quickly. However, the best technology in the world is useless if it’s not in the right hands.

What makes a good cleaning professional? It’s skill and dedication, but also how they make decisions. A cleaner may need to prioritise certain tasks throughout the day, lead a team or make other decisions that impact the greater cause.

For any cleaning professional, it makes sense to understand why you decide to do the things you do.

The way people make professional choices is a major influence in how people are promoted. Make good decisions, and cleaners may soon become managers of their own teams, where they’ll make even more pivotal choices. For any cleaning professional, then, it makes sense to understand why you decide to do the things you do.

The variety of decisions a cleaner or manager makes are broad – though, according to McKinsey and Company, there are only five types of decision makers in the world. Which one are you?

1) The Catalyst

The majority of people (27 per cent) fall into the category of being Catalysts, according to the researchers. This is no bad thing; a Catalyst is the champion of group decisions, analysing a variety of perspectives before choosing a direction to take.

Very few great leaders in history have worked alone, so it makes sense that people act this way. However, as McKinsey notes, a middle-of-the-road approach could lead to decidedly average results. Catalysts should not be scared of making an executive decision when they feel the time is right, instead of lingering too long for group approval.

A Catalyst will likely make good choices, but it could take a while for the pieces to fall into place!A Catalyst will likely make good choices, but it could take a while for the pieces to fall into place!

2) The Flexible

The next biggest group of decision makers, with 25 per cent, are the Flexibles. This group spends time analysing a situation and coming up with a range of solutions, either alone or in a group. They are naturally cautious, which can lead to “paralysis by analysis”.

Want to improve as a Flexible? Set yourself strict deadlines for your bigger decisions, and stick to them.

3) The Guardian

There’s nothing wrong with protecting what you have in a business, as the 22 per cent of people who are Guardians will attest. They use facts to make strong decisions and like to maintain the status quo without rocking the boat.

They’re sticklers for structure and due process, though may be blind to a desperate need for change. One solution is to seek the advice of others and use outsider insights to develop your abilities to innovate.

A Guardian will protect a company at all costs - even innovation.A Guardian will protect a company at all costs – even innovation.

4) The Visionary

On the other side of the coin is the Visionary – a substantial 14 per cent of people fall into this character category. Visionaries are advocates of radical change, with a natural gift for leading people when the going gets tough, and their decisions reflect this.

Visionaries are advocates for radical change, with a natural gift for leading people.

They will make quick and decisive professional choices, meaning they don’t get held up with deliberation. That can be a positive and a negative: they may rush off in the wrong direction, being sure that it’s the right one.

However, just like Guardians, they can seek the opinions of others to see whether their innovative ideas are good ones if they want to improve and make better professional decisions.

5) The Motivator

The smallest demographic, with 12 per cent, are Motivators – a strong and charismatic leader who builds unity behind them. They have a real vision and will use a team to get to it. However, they may approach their decisions at the expense of facts.

One way they can improve their professional decision making is to incorporate some structure (lacking in their personality) among their teams, such as surveys and group discussions. They’ll be less likely to rely on their own vision, while maintaining their excellent leadership abilities.

Innovation is a huge part of the cleaning industry, though so are people. By understanding yourself and your team, and then equipping both with the greatest innovations in cleaning, you’ll surely be on the right path to success.