We’ve recently been certified for ISO 9001:2015 and ISO 14001:2015. What are these standards all about and how are they going to impact Glad Group?
Whether it’s safety, productivity or customer satisfaction, all good enterprises around the world are constantly looking at how they can improve some part of their operations. There are many ways of achieving this, with one of the most effective being incorporating standardised procedures into company processes.
The International Organization for Standardization (ISO) is the consummate expert when it comes to professional industry standards. The organisation recently released ISO 9001:2015 and ISO 14001:2015, two new standards that detail the criteria needed for a quality management system and environmental management system. Read on to find out what these certifications entail and how they will impact Glad Group’s integrated property services in Australia:
What are ISO standards?
The first step to coming to terms with the new ISO standards is to understand what these accreditations are all about. Simply put, International Standards provide clearly defined specifications to help companies improve quality, safety and efficiency. They are developed voluntarily through consensus among niche experts and, due to the fact that they’re used across the globe, the standards have become critical in supporting international trade.
There are more than 19,000 International Standards in existence and they cover just about every sector imaginable. You can get a better idea of how these standards positively shape the business world in the following YouTube video from ISO:
What do the new ISO standards entail?
In September 2015, the latest versions of two key environmental and quality standards were released: ISO 14001:2015 and ISO 9001:2015. The changes in the new and improved standards have a direct impact on every facet of Glad’s business, from property maintenance services to cleaning solutions and everything in between. So, what’s new in these standards?
-ISO 9001: 2015
The revamped version of ISO 9001 introduces a few key fundamental changes to make the standard more applicable and accessible to a wider range of enterprises. Get a quick snapshot of ISO 9001:2015 in the YouTube video below:
Some of the amendments include:
- Simplified jargon, with particular emphasis on organisations using integrated management systems
- Stronger focus on leadership engagement
- Improved processes for addressing organisational risks in a structured format
- More clarity surrounding supply chain management
- A more user-friendly experience for service-centric businesses
The latest updates to ISO 14001 have changed the structure of the standard to make it more compatible with other management accreditations such as the aforementioned ISO 9001:2015 and the soon-to-be-released Occupational Health and Safety standard ISO 45001. The key benefit here is that it makes building an integrated management system much simpler, as the following YouTube video discusses:
ISO 14001:2015 improves many of the guidelines surrounding:
- Environmental conservation
- Lifecycle thinking
- Leadership involvement
- Participation and communication
How do the new ISO standards impact Glad Group?
Given that the revised ISO standards are fairly all-encompassing, they promise to have a positive impact on many different elements of Glad Group’s services. There are three key ways in which ISO 9001:2015 and ISO 14001:2015 will affect the company:
- Higher service standards
At Glad Group, we’re always striving to meet and exceed the expectations of our clients. The new standards reinforce this ethos. By introducing explicitly set-out quality standards, staff across every level of our organisation will be able to develop a better understanding of what’s expected of them and the quality of work they should be aiming for.
Clients also benefit from the certification. For example, customers seeking accredited cleaning services in Australia can rest assured knowing the company they engage will operate to a certain standard and act professionally and lawfully at all times.
- Greater credibility
Obtaining the latest certifications also speaks volumes about a company’s professionalism, reputability and expertise. Given the fact that service providers need to prove their eligibility for the new standards, earning ISO 9001:2015 and ISO 14001:2015 demonstrates a certain level of integrity and capacity to comply with relevant laws.
- Better access to the latest industry updates
Earning the new ISO standards also provides Glad Group with unimpeded access to the latest industry knowledge, including new techniques, legislation and initiatives. Not only do our clients directly benefit from this, it also cements our position as leaders in the integrated property services industry, which may enable Glad Group to expand into new markets and better identify the risks involved with the industry.
This is far from an exhaustive list of benefits. As Glad Group Managing Director Nick Iloski explained, the advantages come in many shapes and sizes.
“Glad Group’s success with third party certification takes many forms. For the company, it’s all about attracting new clients and meeting and exceeding the requirements of existing client base,” said Mr Iloski.
“Through certification, Glad has built the blueprint for internal efficiency. It’s a way to show internal and external stakeholders that the company has implemented international standards properly.”
We’re only just beginning to feel the effects of the new ISO standards, but we’re confident that obtaining these new certifications will bring tangible business benefits for everyone involved with Glad Group.
From left to right: Mark Gerdovic (General Manager – Integrated Services, Tonoy Ghosh (Cleaning Manager – MLC Centre), Steve Iloski (Director – Security), Rose Boonyatulanon (Client Services Manager), Abu Shahriar (Compliance – Glad Group), Ravi Paliwal (Security Manager – MLC Centre), ), Zoe Quelch (Client Services Manager – SAI Global), Nick Iloski (Managing Director).