Glad Group could not be where it is today without the knowledge, hard work and dedication of the Leadership Team. Together they have combined industry experience of over 200 years.
Nick Iloski is the Managing Director of the Glad Group. Having built the Glad Group from the ground up through dedication, persistence and a talent for business, Nick has managed to transform a solo operation into a fully integrated group of companies with national reach.
Nick has successfully cultivated positive and lasting relationships with his clients built on trust and integrity and fostered long term loyalty and dedication amongst employees.
Nick’s ability to address business challenges collaboratively has been crucial to the success and growth of the business.
Co-founder of the Glad Group, Lucy worked her way up through the ranks while helping to build the company. She is now a Glad Group Executive Director.
In the early days of the company, Lucy was instrumental in the establishment and development of the business, setting up essential business frameworks and processes. This allowed the Glad Group to grow organically with scalable, appropriate methodologies and proper regulation.
Lucy is now a member of the Glad Board of Directors and is actively involved in shaping the future of Glad.
Steve has a in-depth security operational experience with the ability to build highly trained and effective security teams. He has worked closely with large organisations to deliver national security services within high traffic public environments, including retail precincts, prominent-A grade commercial assets and educational facilities. Understanding the security needs of large organisations and adopting a customer centric approach to service delivery, his insight to establishing effective security models is significant.
Steve also holds of the position of Managing Director for Stratium Global, a Glad Group sister company that specialises in global risk solutions.
General Manager – Customer Experience and Marketing
Linden brings a wealth of experience in both development and delivery of high-end service experience across multiple industries.
With over 20 years working with some of Australia’s leading premium service brands, Linden ensures Glad Group operations maintain a customer-first focus. As GM of Customer Experience and Marketing, Linden is responsible for Marketing, oversees Customer Experience and manages the Glad Group Concierge division.
General Manager – People and Culture
Ivana started with Glad Group as National Marketing and Communications Manager, overseeing the development and delivery of a fully integrated marketing strategy.
Due to Ivana’s exceptional people skills and great success, she is now General Manager of People and Culture.
Ivana will utilise her passion to drive workplace diversity, employee engagement, reward and recognition, talent recruitment & succession planning.
General Manager – Business Engineering
Tony has had over 29 years in the property services industry, the last 10 of which he has been in charge of all contract estimation at Glad. He brings to the Glad Group a vast knowledge of market trends and pricing models, as well as contract requirements and productivity rate strategies.
Tony’s analytical thinking and planning skills are crucial to the allocation of adequate resources and costs. This is both during the tendering process as well as during the contract, working together with clients and Glad operational management to identify further efficiencies.
General Manager – Operations
Neranje brings over 18 years of industry experience in facility services across Commercial, Retail, Government and education sectors. Neranje’s approach to collaborative partnerships – both with clients and front line service teams – helps Glad Group achieve operational excellence in all service divisions. Known for his transparency, integrity and strong industry knowledge, Neranje consistently identifies opportunities for customer value, delivers the highest standard of operational and service delivery. Neranje connects with our clients and our people as true partners, working together to ensure best-in-class operations, delivering on Glad Group’s values and service promise.
National Sustainability Manager
Nina has extensive experience in sustainability, with a proven ability in creating value for people, the community and business at the same time. Nina is also experienced in embedding sustainability practices into everyday business activities.
Nina is putting together a contact plan to reach out and connect with Glad stakeholders and she is leading the strategic direction for sustainability initiatives across the Glad Group, and build on the successful plans and programs already implemented at a local and regional level.