Proudly Australian-owned, Glad Group has been dedicated to working in partnership with customers to achieve their goals since 1989. We offer national capability and the opportunity to tailor a range of property services to individual customer needs. We share our customers’ commitment to service excellence, sustainability and innovation.
Nick Iloski, Glad Group’s Executive Chairman, migrated to Australia in 1984 and began his career as a cleaner. Even with limited knowledge of the English language, he was a dedicated employee who was always open to learn and eager to grow. He was a hard worker who ensured that he always provided the best service to customers and his passion for the job earned him a promotion to Supervisor and later to Site Manager. It was not long before a client recognised his potential and suggested that he establishes his own business. Nick seized the opportunity and together with his wife, Lucy, they established their cleaning company in Sydney in 1989.
It became the Glad Group, a company that would grow into offering more than just cleaning services, but a whole range of tailored solutions for our clients. Nick diversified with the market, offering maintenance services, security services and guest services. By integrating our approach, he found the company could offer better value and higher standards to customers. We’ve lived by that tenet ever since. Today, the Glad Group has more than 2,500 people in its employment family, providing cleaning, security, maintenance, guest services and integrated services to over 250 properties all around Australia and New Zealand.
We have a proven track record in assisting clients to improve operational efficiency. Today, Glad Group offers a national platform of services, including cleaning, security, maintenance, concierge and environmental service solutions. Glad Group also offers a well-established integrated services model, which is a combination of any of our service offerings. Glad Group’s integrated service model means clients benefit from seamless delivery of all services, cost efficiencies, the employment of uniform technology and streamlined reporting.We also offer clients additional support through our National Communications Centre (NCC), a centralised command, control and help desk facility operating 24/7, which is backed by A Grade certification from ASIAL. We continually invest in advanced IT platforms, sustainable initiatives and developing a very experienced work force encompassing senior property and educational executives.
Commitment to excellence
We are committed to achieving customer service excellence through our values of innovation, transparency and creating a supportive environment for our people. We create partnerships with our clients and deliver high-quality solutions that ensure high stakeholder satisfaction, lower-risk profile and cost efficiencies. The Glad Group prides itself on acting with trust and integrity – with our customers and with our people. A core value for our organisation is that our business transactions are always conducted in a professional, upfront, honest and transparent manner. We believe that a committed and loyal workforce benefits Glad Group and our customers, as such, we work hard to support our people with skills and capability training, career development, and reward and recognition programs.